FAQs

Q: Are all Authentic Aura pieces one of a kind?
A: Yes and no. Everything in the Shop are one of a kind except the Authentic Picks. However, the Authentic Picks are only available from Authentic Aura Jewelry & Crafts, LLC.

Q: Do you ship internationally?
A: Yes, we do! Additional shipping fees will apply based on receiving country.

Q: How do I order a custom item?
A: Simply complete the form on the Contact Us page with the subject Custom Order. Provide as many details as possible in the comment box. Once we receive your request, someone will give you a call within 48 business hours to further discuss. (Monday-Friday 10am-8pm)

Q: I saw something I like the other day (non-AAJ&C item), can you recreate it?
A: In most cases yes! If you have a picture, we can figure out the details from there. While it may not be exact, it will be close with an Authentic Aura flare.

Q: I want items made for my bridal party, can this be done?
A: YES! We invite the opportunity to make anyone’s special day unique. (necklaces, earrings, boutonniere/label flower, etc) Simply complete the form on the Contact Us page with the subject Bridal Party.

Q: Are your items nickel free?
A: All of our silver based produces are stainless steel. All other metal based materials may not be hypoallergenic.

Q: When will my items be shipped?
A: Store Products will be shipped within 72 business hours of payment receipt. Custom Items will be shipped within 5-7 business days of payment receipt. Additional details will be given at the time of ordering. (Please note that some custom orders may require longer production time.)